Communication is more than listening or hearing the spoken words. While communicating with others, our body language is just as important and powerful as the words that come out of our mouth.
Just like using profane language or a different tone of voice, our body language is just as important as verbal communication. Positive body language can ease a conflict while poor body language can further inflame a volatile situation.
When speaking, stand tall, be firm and confident. Your posture will send a positive impression and will help to get you through a conflict. Look people in the eye, do not look down at the ground as that makes you, insecure, unsure and vulnerable to criticism.
Hands on the hips, crossing your arms in front of your chest and pointing fingers at people shows you as an aggressive person and will usually result in an aggressive response for those you are trying to communicate with. Consider putting your hands behind your back.
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USSF Referee Grade 15 Emeritus
USSF Referee Instructor
USSF Referee Assessor/Assignor
District-7 Youth Referee Administrator (DYRA)